At ‘URRIGHTZ RETAIL, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains how returns, exchanges, and refunds work for orders made within Ghana.

1. Eligibility for Returns

You may request a return or exchange if:

  • The request is made within 2 days of delivery
  • The item is unused, unworn, and in its original condition
  • Original packaging and proof of purchase are provided

Items that show signs of wear, damage, or alteration are not eligible for return.

2. Non-Returnable Items

The following are not eligible for return or refund:

  • Items damaged due to misuse or normal wear
  • Items returned after the approved return period
  • Promotional or clearance items (unless faulty)

3. Exchanges

  • Exchanges are allowed for size or style, subject to availability.
  • If the replacement item costs more, the customer pays the difference.
  • If it costs less, the balance will not be refunded.

4. Refunds

  • Approved refunds will be processed through the original payment method.
  • Delivery fees are non-refundable, except where the error was caused by URRIGHTZ RETAIL.
  • Refund processing time may vary depending on your payment provider.

5. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos or evidence

We will arrange a replacement or full refund at no extra cost.

6. Return Delivery Costs

  • Customers are responsible for return delivery costs unless the item was faulty or incorrect.
  • We recommend using a reliable courier.

7. How to Request a Return

To start a return or refund request, contact us via:

URRIGHTZ RETAIL
Email: ADMIN@URRIGHTZRETAIL.COM
Call/WhatsApp: 0558346012

8. Policy Updates

We may update this policy from time to time. Any changes will be posted here.

SUMMARY OF REFUNDS & RETURN POLICY

  •  Request returns within 2 days of delivery
  • Items must be unused and in original packaging
  • Delivery fees are not refundable
  • Faulty or wrong items must be reported within 48 hours
  • Refunds go back to the original payment method

This policy is governed by the laws of the Republic of Ghana.